The Customs Information System, also known by the acronym (CIS), facilitates fraud prevention by allowing member state custom authorities to share information.
If you are registered in CIS, you have certain rights. You generally have the right to know whether data about you has been entered in CIS, as well as the right to access personal data about you. You also have the right to have factually incorrect data corrected and you can request erasure of unlawfully registered data.
If you want:
- to access data about you that has been registered in CIS
- to rectify data about you in CIS which you believe is factually incorrect or incomplete
- to demand the erasure of data about you in CIS which you believe has been illegally registered
please contact the Danish Customs Agency, which is the authority which has the central responsibility for CIS:
Udviklings- og Forenklingsstyrelsen
Osvald Helmuths Vej 4
You can find more information about the Danish Customs Agency on their website.
For more information, you may also have a look in the CIS access guide.
The Danish Data Protection Agency (the Danish DPA) is the supervisory authority for CIS in Denmark. The Danish DPA supervises the processing of information in the Danish part of CIS. This supervisory role mainly entails inspections and handling complaints from persons registered in CIS.
If you are dissatisfied with a decision made by the Danish Customs Agency concerning your request to access, rectify or erase data about you in CIS, you can submit a complaint to the Danish Data Protection Agency.
If you wish to file a complaint concerning a decision made by the Danish Customs Agency please provide the following information:
- a description of the nature of your complaint
- a copy of the decision or response that you received from the Danish Customs Agency
- any other material that you think is relevant to your complaint
You can access our complaint form.
You can read more about CIS on the following website: